About Me
I'm Paul Bahri, an IT Specialist and Systems Engineer with over three years of hands-on experience supporting enterprise infrastructure, end-user systems, and IT operations. I specialize in managing Windows environments, troubleshooting hardware/software issues, maintaining network services, and streamlining workflows with tools like PowerShell and Microsoft 365. I also work with Azure cloud services and have experience using Power BI and SQL to deliver actionable insights through IT reporting. Backed by a Master's in Systems Science Engineering and a CompTIA Network+ certification, I bring both technical depth and a problem-solving mindset to help teams operate securely and efficiently.
Education
Master of Systems Science Engineering
University of Ottawa
09/2023 – 01/2025
- Explored the practical applications of machine learning within complex systems, alongside a strong foundation in modeling, simulation, and optimization. Developed skills in systems integration and gained experience with data science applications relevant to intelligent systems. Also developed skills in full-stack software development.
Bachelor of Computer Engineering
Yazd University
09/2018 – 05/2022
- Gained a solid foundation in computer engineering, focusing on the core principles of computer science, including data structures, algorithms, and software architecture. Developed a strong understanding of how computers work at a fundamental level, with hands-on experience in building efficient systems.
Professional Experience
Customer Service Representative
Loblaws
10/2024 – present
- I provide technical and operational support to 50+ customers per shift, diagnosing issues and implementing solutions while maintaining a 95% satisfaction rating. I handle complex transaction processing, ensure data accuracy, and collaborate with cross-functional teams to resolve critical issues efficiently. By analyzing recurring problem patterns, I provide data-driven recommendations to management that contribute to process optimization and improved operational efficiency.
Data Analyst
Caravanbar Shiraz Transportation Co.
10/2021 – 07/2023
- I built automated systems to extract and process transportation data—like routes, travel times, and shipment types—cutting down manual reporting by 60%. I also created interactive Power BI dashboards with real-time KPIs that helped leadership spot bottlenecks and improve delivery routes. To keep everything reliable, I added data validation checks and anomaly detection to ensure the accuracy of all reports.
IT Specialist
Caravanbar Shiraz Transportation Co.
05/2020 – 06/2021
- I provided Tier 1 and 2 technical support to 30+ users across three sites, managing Active Directory accounts and resolving the vast majority of issues within SLA targets. I kept systems secure by applying regular patches, renewing expiring SSL certificates, and updating antivirus tools across 100+ endpoints, which helped cut security incidents by 30%. I also monitored network and system health using RMM tools and documented over 100 technical resolutions to support audits and improve asset tracking.
Recent Projects
RecipeMate
AI-powered recipe app built with React, Django, and OpenAI's generative AI. Features include authentication, recipe sharing, and dynamic shopping lists.
GitHubTourism Recommendation Chatbot
Intelligent chatbot leveraging Dialogflow and Flask, providing dynamic travel insights through API integration and ML models trained on 100+ cities.
GitHubOutpatient Flow Simulation
Simulated multi-stage patient flow with SimPy, incorporating probabilistic triage and resource constraints. Built interactive dashboards with D3.js.
GitHub